To thank you for your loyalty, we have created the Club Linaé program. This online program allows you to accumulate points with your purchases made on the website and to access unique benefits such as discounts, previews, and exclusive events.

Nothing could be simpler, just create a Club Linaé account on our website, and you will automatically become a member of the loyalty program to start accumulating points.

Yes, it's possible. In that case, you will be informed if you have subscribed to our Newsletter. You can also find out by regularly checking the loyalty program's presentation page, which is updated regularly.

On the Linaé website, all your purchases earn you points: €1 spent = 1 point (for amounts with decimals, the amount taken into account will be rounded to the nearest whole number, depending on whether the decimal value is below or above 0.5). There are also other ways to earn points through actions such as signing up for the newsletter, giving your opinion on your favorite products, following us on Instagram... You can check all the ways to earn points on this page.

The Club Linaé loyalty program is valid online only on our website. Only purchases and actions made on our site earn points. Purchases made from our independent retailers, as well as those made on other sites, do not earn points within this program.

Your points will be available within 24 hours in your account to redeem for rewards.

You can check your points balance at any time by logging into your loyalty account.

You simply need to accumulate loyalty points according to the conditions outlined on this page. Upon reaching each tier, you gain access to new benefits.

Shipping fees will be charged under the same conditions as for a regular order (for example, for metropolitan France, shipping will be free if your total basket amount exceeds 200 €).

Your points are valid for 2 years.

It's possible that the points credit is still in progress; depending on the context in which you made your purchase, the points credit may take some time (see our paragraph on the subject in this FAQ). If the indicated timeframe has passed, please contact us to inform us of this delay, remembering to provide your full name as well as the date of the purchase in question.

Your points are cumulative to allow you to reach the next tier. Your status corresponds to the maximum points reached at any given time. On your anniversary date, your account will be reset to zero.

A return or cancellation of an order with a refund always results in the deduction of the associated points earned during the purchase. They will be deducted from the total points available in your account.

The points from the Club Linaé program have no monetary value and therefore are not refundable.

Here are the different statuses and benefits of the Linaé loyalty program:

LINCONTOURNABLE Status:

• 5% discounts on Linaé products
• Exclusive information about Linaé products

LINDISPENSABLE Status:

• 10% discounts on Linaé products
• Exclusive information about Linaé products
• Previews for new releases and special offers

LINFINI Status:

• 15% discounts on Linaé products
• Exclusive information about Linaé products
• Previews for new releases and special offers
• Invitations to exclusive events

Each VIP status offers unique benefits, ranging from exclusive discounts on Linaé products to privileged access to information and special offers. As you climb the ranks in our loyalty program, the benefits become more attractive, allowing you to fully enjoy the Linaé experience.

You just need to go to your loyalty account. The list of your benefits is mentioned on this program presentation page (see above).

To upgrade to a higher status in our points system, you simply need to accumulate a certain number of points by making purchases on our platform.